Politique de remboursement
At Ridezio, customer satisfaction is our priority.
30-Day Return Policy
You may request a return within 30 days from the date your order is delivered.
To be eligible for a return, products must:
- Be unused and in their original condition
- Include all original packaging, manuals, chargers, accessories, and documentation
- Show no signs of misuse, modification, or accidental damage
Non-Returnable Items
The following items are generally not eligible for return unless they are defective or damaged upon arrival:
- Customized or special-order products
- Used electric bikes
- Products missing original packaging or accessories
- Products damaged through improper use
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with:
- Your order number
- A description of the issue
- Photos of the product
- Photos of the packaging
Refunds
After receiving and inspecting your returned item, we will notify you of the approval status.
Approved refunds are processed within 10 business days after inspection and issued to the original payment method.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective, damaged during shipping, or shipped incorrectly by Ridezio.
Order Cancellations
Orders may be cancelled before shipment by contacting our customer support team.